Hey Sugar Feedback

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Let us know what we're doing right
or how we can improve.

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Customer Information

Name

Mobile Number

09

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Branch

We'd love to hear about your experience with us.

Rate each item below:
1 = Very dissatisfied | 3 = Neutral | 5 = Very satisfied

How satisfied are you with your overall experience during your visit?

1 2 3 4 5

How satisfied were you with the professionalism and friendliness of our team?

1 2 3 4 5

How satisfied were you with the availability of the service(s) you wanted today?

1 2 3 4 5

How satisfied were you with the value for money?

1 2 3 4 5

We'd love to hear about your experience with us.

Rate each item below:
1 = Very dissatisfied | 3 = Neutral | 5 = Very satisfied

How satisfied were you with the overall store ambiance?

1 2 3 4 5

How satisfied were you with the outcome of your service?

1 2 3 4 5

How satisfied were you with the overall speed of service?

1 2 3 4 5

On a scale of 0 to 10, how likely are you to recommend Hey Sugar to a friend or colleague?

0 1 2 3 4 5 6 7 8 9 10

We'd love to hear about your experience with us.

What's the #1 reason you would NOT recommend us?

Cleanliness or hygiene Final results did not meet expectations Long wait time Poor service from staff Other

We'd love to hear about your experience with us.

What would move your rating to a 9 or 10 next time?
(Select two)

Better aftercare reminder Better value for money Faster service Friendlier staff Loyalty rewards and app benefits Cleaner environment Other

We'd love to hear about your experience with us.

Which aspect of your experience exceeded your expectations the most?

Cleanliness & Ambiance Service outcome Speed Team friendliness Value for money Other

We'd love to hear about your experience with us.

Compared to other salon centers you've visited, how would you rate this experience?

1 = Much Worse | 3 = About the Same | 5 = Much Better

1

2

3

4

5

Anything else you'd like to share?

Thank you for your sharing!

Your feedback helps us grow and improve - and we can't wait to welcome you back.